POLICIES
REFUNDS & EXCHANGES
At COUTURE COLLECTIONS, we are committed to providing our customers with the Highest Quality Products and the Best possible prices. Our no refunds or exchanges policy is rooted in several important factors:
HIGH ORDER VOLUME: Due to the tremendous demand for our premium natural hair products, we process a large number of orders daily. Our streamlined operations and competitive pricing rely on this efficiency. Allowing returns and exchanges would significantly disrupt this delicate balance, potentially impacting our ability to offer you the best prices in the market.
HYGIENE & SAFETY: Many of our products, including natural hair extensions and hair care items, fall under the category of personal hygiene products. Maintaining strict hygiene and safety standards is paramount to ensure the well-being of our customers. Once a product leaves our facility and enters a customer's possession, we cannot guarantee its hygiene status. For the health and safety of our customers, we do not accept returns or exchanges on these products.
NATURE OF REAL HAIR PRODUCTS: Our commitment to providing authentic and high-quality natural hair products means that each item in our collection is carefully sourced and inspected to meet our stringent quality standards. Real hair products are inherently unique and vary in texture and color. Since each product is one-of-a-kind, exchanges become impractical. We encourage customers to carefully review product descriptions and contact our customer support team if they have any questions or concerns before making a purchase.
We understand that shopping for natural hair products is a personal and important decision. We encourage you to explore our product descriptions, reviews, and reach out to our dedicated customer support team if you have any questions or need assistance. By making informed choices, you can confidently select the perfect natural hair products to enhance your style and beauty.
ORDER PROCESSING
PROCESSING TIME: Due to the overwhelming number of orders received during our Bundle Blowout Sale, we ask for your understanding and patience as we strive to provide you with the best service. Please allow us up to 5 days for order processing. This processing time covers important steps like verifying your order, ensuring its quality, and carefully packaging it to maintain our commitment to excellent service.
SHIPPING
SHIPPING TIME: After the completion of the processing time, please allow up to 5 days for shipping. The actual shipping duration will depend on the shipping method you have chosen during the checkout process. We offer various shipping options to accommodate your preferences and delivery needs.
SHIPPING COST: Shipping costs may vary depending on your location and the size of your order. You will be able to review shipping fees during the checkout process before finalizing your purchase.
TRACKING YOUR ORDER: A tracking number will be provided in your shipping confirmation email, allowing you to monitor the progress of your shipment.
If you have any questions or concerns about your order, please do not hesitate to email us at support@couturecollections.com. Our dedicated customer support team is here to ensure that your shopping experience with COUTURE COLLECTIONS is exceptional.